Family Capers takes its obligations under the Privacy Act seriously. This policy is written to ensure that we respect and keep safe all the personal information you may provide to Family Capers in any transaction you have with us.
Collection of Information
We only collect information from you that is necessary for what we do. For example, when you approach us to enquire about using our services we will be asking you for your name, address and personal contact details so that we can ensure that we provide quality service that includes keeping you updated on issues related to our services you have enquired about or used. We may use the information you provide to us to help improve the services we offer and to measure the interest shown in our services.
Family Capers undertakes to only collect information by lawful and fair means. This means we will never be unreasonably intrusive.
Family Capers monitors Family Capers website usage. This enables us to make improvements to our site and provide better on-line services to our clients and customers.
Family Capers will provide all clients and customers the opportunity to unsubscribe from receiving promotional material and newsletters. Unsubscribe options will be included in all email newsletters.
Use and Disclosure
Personal information is collected for the purpose of proceeding with the service or services requested, sending our promotional material on services, employment applications and processing of payments.
Family Capers does disclose personal information to third parties which we believe are necessary to assist us and them in providing the relevant services and products For example, in providing certain products, we may have to disclose your personal and other information to third parties such as our suppliers and agents. We limit the use and disclosure of any personal information provided by us to them to the specific purpose for which we supplied it.
Family Capers endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and Family Capers has a policy to deal with security of information to ensure maximum protection of our clients and customersí personal details.
Any individual who has furnished personal details to Family Capers will have the right to seek out the information we hold on them. Family Capers undertakes to respond to any individual enquiry regarding what information we hold, how we use it and where or how it is disclosed.
Access and Correction
Anyone who has provided personal information to Family Capers may access this information and issue corrections if necessary. Family Capers undertakes to ensure that any amendments to information are actioned in a timely and efficient manner. In most cases, you will be asked to verify your identity prior to personal information being disclosed. This ensures that information is only provided to the correct person and that the privacy of others is not undermined. All requests for information will be dealt with in a confidential manner and requests for access will in no way effect any commercial arrangements that may be in place between yourself and Enever Enterprises Pty Ltd.
Wherever practicable, Family Capers will allow any individual to seek out and obtain information in a confidential manner and without the need to identify them.
What to do if you have a Privacy Complaint
Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the problem.
Family Capers has a complaints register for this purpose, and all privacy complaints will be dealt with in a timely manner. Should you have a complaint, please address it to The Manager, Family Capers, PO Box 1213, Maroochydore QLD 4558. In the unlikely event that the matter cannot be resolved between Family Capers and an individual, then the matter should be referred to the Office of the Federal Privacy Commissioner.